Clifton Hampden Surgery

The Surgery, Watery Lane, Clifton Hampden, Oxon OX14 3EL

The Practice

Practice Area

Practice Area Map

Complaints

We always try to give the best possible service. However, if you have a complaint or suggestion about the service you have received from the doctors or any staff working in this practice, please let us know in writing. We operate a practice-based complaints procedure as part of the NHS system for dealing with patient complaints.

Medical Information And The Data Protection Act 1998

The practice is registered under the Data Protection Act 1998, which came into effect in March 2000. Under the policy for data protection and in accordance with our confidentiality policy, no messages relating to patient-sensitive information will be left on answer phones.

Everyone working for the NHS and within our own surgery has a legal duty to keep information about you confidential. Anyone receiving information from us is also under a legal obligation to keep it confidential.

Access To Your Own Health Records

You are allowed to find out what information is held about you on computer and in certain manual records (right of subject access). This applies to your health records.

If you want to see your records, you should speak to the practice manager or your GP and you may be asked to put this request in writing. You are entitled to receive a copy of such records but this will incur a charge.

Teaching Of Medical Students

For two weeks in the year we teach medical students in the practice. If a medical student was sitting in with the doctor you would always be informed before the consultation. You are free to ask to see the doctor on your own, should you prefer.

Oxfordshire Clinical Commissioning Group (OCCG)

Clifton Hampden surgery is part of the Oxfordshire Clinical Commissioning Group. Contact number 01865 336800.

The Dispensary

We are a dispensing practice and able to dispense medicines for you, unless you live within a mile of a chemist, or outside our dispensing area.

You can call the dispensary at the following times:
Monday to Friday 11.00am – 5.00pm
Monday and Thursday evening 5.00pm – 6.30pm

Generic Medication

The next time you visit us you may be prescribed medicines which look different to your last supply. This may mean that the doctor has prescribed a generic medication for you. If you are worried about the change in the name or appearance of your medicines, check with the dispenser or doctor who will explain why they are different.

What Is A Generic Medicine?

After the patent has run out for a branded medicine, other companies can manufacture it under a generic or general name. The medicine is just as safe and effective as the original branded product but is usually much cheaper. Using generic medicines saves the NHS millions of pounds and allows that money to be spent on you and other patients.

Why Do Generic Medicines Look Different?

The original colour and shape of branded medicines are sometimes included in the patent. You may notice that your generic medicines are different in colour, size, shape and even taste. This does not alter the effect of the medicine.

Non-NHS Medical Services

Some services may fall outside the remit of the NHS and for these a charge may be made.
These include insurance forms, private medical certificates, signing passport applications and various special examinations and letters regarding sport, school, employment, driving, holiday cancellation/insurance etc. The secretary keeps a list of charges at the rate recommended by the British Medical Association.

Lifts For Patients

If you are willing to offer occasional lifts to other patients without transport, please let our receptionist know.

For Dorchester on-Thames residents there is a new patient transport run available. If you require assistance with getting to the surgery the Surgery has allocated slots available with the Doctor and the Nurse on a Wednesday Morning at 09.50. To book a slot you first need to put your name in the request book situated at Lily’s tea room, then phone the surgery to book the appointment. Please do not leave it until Wednesday morning to book as the volunteer drivers check the day before if any patient requires transport.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

Zero Tolerance

In keeping with the rest of the NHS, this practice operates a zero tolerance policy with respect to the protection of its entire staff. This means that anyone who is violent or abusive in any way to any GP, member of staff or other patients may be removed from the practice list with immediate effect. Abusive behaviour includes that perpetrated via telephone contact. Extreme cases will result in offenders being reported to the police.