Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday, we will respond during opening times
  • phone us on 01865 407888, Monday to Friday from 8am to 6.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

All consultations with Doctors and our Clinical Pharmacist will initially be carried out by telephone and can only be booked on the day. Please call reception as early in the day as you can if you require a telephone appointment. We will still offer Duty Doctor appointments for urgent matters each weekday, so you can access the help you need for urgent on-the-day issues, even if all routine calls are booked.
When you call, our receptionists will ask for a brief indication of your problem so that the Clinician will have an understanding of what you need before they call you back. It also helps us to prioritise those with the most urgent need. You do not have to give this information if you would prefer not to.
The clinician will call you back for a telephone consultation at some point during the day. For this reason, please make sure that you give us a contact number where we can reach you. If the clinician you speak to decides that you should have a face-to-face consultation, they will book the appointment for you to be seen. For urgent Home Visit requests, please call as early as possible on the day.
Please contact reception to book. Most of these appointments are face-to-face, but you may be offered a telephone call for some minor illnesses, follow up appointments, and interim reviews.

Extended Access Appointments

Extended access is the offer, to registered patients of a practice, of pre-bookable appointments outside of core contractual hours, either in the early morning, evening or at weekends. This service allows patients to be offered an appointment at a nearby practice with a local GP or nurse who has access to their medical records. This provides more appointments for patients during the day, the evenings, and at weekends whilst relieving GP practices of some of the pressure of providing treatment for minor illnesses.

Patients may be offered an extended access appointment at Clifton Hampden Surgery, Berinsfield Surgery, Long Furlong Medical Practice or Marcham Road Health Centre. The reception team will discuss this with you before booking.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend, please call us to cancel as soon as possible so that the appointment can be offered to someone else. You can do so by calling us, or if you are registered with online services, you can cancel online.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 01865407888, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you need to see a doctor but are too ill to come to the practice, a doctor can visit you at home.

If your baby or child is ill, but you are not, a home visit is not needed and you can bring them to the surgery if invited.