Please see the below link for the “You and Your General Practice” Patient Charter:
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/
The information in the “You and Your General Practice” document is subject to national review. The practice is taking steps to deliver your GP care in line with it, subject to available staffing, equipment, software and other physical, lega, contractuaral and safety constraints.