Coronavirus (COVID-19) is a new illness that can affect your lungs and airways. The UK Medical Officers have raised the risk to the public from coronavirus from low to moderate. The highest risk is to people who are frail or elderly, or have an underlying medical condition.
Clifton Hampden Surgery has taken actions to reduce footfall through the practice, as this will lower the risk of spreading the virus. Our priority is to protect our staff, our community, and – most importantly – you.
Here is what you need to know:
- Patients are not allowed to enter the practice unless a GP or nurse has invited them to an in-person appointment. Online booking is also currently unavailable
- All initial GP appointments will be conducted over the phone. Most concerns can be resolved this way. If the GP needs to see you in person for examination, you will be invited to the practice
- We are still offering nurse and healthcare assistant appointments. However, if you are suffering from respiratory symptoms or fever on the day of the appointment, please call the practice. We will rearrange the appointment for when you feel better. If you are concerned about whether or not to attend, we will arrange for a doctor to call you back
- Our dispensary is operating as normal, so you should continue to order and collect your prescriptions as you normally would. However, to help reduce the increased strain on our staff, please:
- Only request medications you need. Do not order medications just in case. Doing so might make the pharmacy run out of stock, which could further extend waiting times
- Allow at least an extra week for the pharmacy to process your prescription request
- However, we are no longer taking prescription requests over the phone. Requests for prescriptions can be made by:
- Using Patient Access
- Using the NHS app
- Emailing the dispensary at [email protected] (please include your name, date of birth, and which medication you are requesting)
- Putting your printed list of medications in the practice’s post box outside, or ringing the doorbell and passing it to the receptionist through our acrylic screen
Do not go to a GP practice, pharmacy or hospital if you have any coronavirus symptoms, such as fever, a dry cough or breathlessness. Instead, call 111, or visit www.nhs.uk/coronavirus for advice.
Thank you for your cooperation and understanding. The situation is changing daily, and we will keep you updated using our website and text messaging service.
For general advice about coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/.
For medical advice about coronavirus symptoms, you can:
- Visit https://111.nhs.uk/covid-19/ to check your symptoms
- Call 111
For all other medical concerns, you can:
- Call us during normal working hours on (01865) 407 888
- Email us at [email protected] (if non-urgent)
- Use the eConsult service on our homepage (if non-urgent)
Our receptionists can arrange a phone call with a doctor or nurse. The doctor or nurse can then arrange a video or in-person appointment if necessary.
Update from Oxford University Hospitals
“The Trust would like to remind people that their Emergency Departments are still available to those who need urgent medical care, and of the importance of using services if you feel that your health is at risk. Avoiding medical care can lead to reduced recovery rates, and even prove fatal.
The Emergency Departments at both the John Radcliffe and Horton General hospitals are still open to anyone who becomes ill with serious health conditions, including stroke, heart conditions, difficulty breathing, unconsciousness, or heavy bleeding. This also applies to children, with the John Radcliffe having a dedicated Emergency Department for younger patients. All of these are open 24 hours a day, seven days a week.”
Advice for Parents from The Royal College of Paediatrics and Child Health
Coronavirus can infect children, but it is rarely serious to them. If your child is unwell, it is likely not coronavirus. However, for advice on what to do if your child is ill, please read this short document from The Royal College of Paediatrics and Child Health.
Illness in Children
“Paediatricians are concerned that unwell children are not receiving medical support as quickly as usual because of fears about contracting COVID-19, not wanting to overwhelm hospitals or assuming doctors and nurses may be very busy. Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.”
Medical Care for Pregnant Women
“Oxford University Hospitals NHS Foundation Trust is reminding pregnant women in Oxfordshire that medical help is still at hand during the COVID-19 pandemic.”
Information for Specific Conditions and Services During Coronavirus
For Asthma and Chronic Obstructive Pulmonary Disease (COPD)
If you have a rescue pack as part of your ongoing management, you should only take this as you were told by your doctor or nurse (for example, only if you have worsening asthma or COPD symptoms). You must contact the practice before starting any rescue pack for review.
Continue to take your treatment as normal, and take your inhalers regularly as instructed. If you have not been using your current inhalers, start using them.
You do not need to use your inhaler more often than normal because of coronavirus. Follow the self-management advice, and any action or management plans you have been given by your doctor or nurse.
Unless a rescue pack is already part of your management plan, you do not need to be prescribed a rescue pack.
For information on managing your asthma, please visit https://www.asthma.org.uk/.
For information on managing your COPD, please visit https://www.blf.org.uk/.
Changes to Walk-in X-Ray Services
For information on the walk-in x-ray services available at Oxfordshire University Hospitals during the coronavirus pandemic, please read this short document. The document is current as of June 2020.
Getting Help When Self-Isolating
If you are self-isolating because you have or might have coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/ for advice.
If you are self-isolating because you are at high risk from coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/advice-for-people-at-high-risk/ for advice.
NHS Volunteer Responders
NHS Volunteer Responders offers help and support for people who are avoiding public places during the coronavirus pandemic. Volunteers can help with things such as shopping, delivering medications and providing transport to medical appointments. They also offer a listening ear if you just need someone to talk to.
You can self-refer by calling 08081 963 646 (available 8.00am to 8.00pm, seven days a week), or you can ask your health or social care worker to refer you.
For more information, please visit https://volunteering.royalvoluntaryservice.org.uk/nhs-volunteer-responders-portal/isolating.
Abingdon Community Response
Abingdon Community Response volunteers can help you with shopping or picking up prescriptions, or are available for a friendly chat.
For more information, or to get help, please visit https://www.facebook.com/groups/2625695837712362/.
AbiMeds – Abingdon Community Medicine Delivery
Volunteers at AbiMeds can deliver your medications to you.
To make a request, you can:
- Visit their website at https://abimeds.org/?fbclid=IwAR0yWAEIaKT75YrV42Ex0w6fwd0cVdZVnHhYlDo_oy_QkX7Hr4d0gde0ckI
- Visit their Facebook page at https://www.facebook.com/groups/AbiMeds/
- Email [email protected]
COVID-19 Support in Abingdon (Supported by Abingdon Lions Club)
Information about local services, such as shops, pharmacies, transport, and support groups. Includes opening hours and contact details.
Coronavirus and Your Wellbeing – Mind
A guide for making sure you are well prepared for self-isolation.
24/7 Mental Health Helpline for Buckinghamshire and Oxfordshire
A 24/7 helpline to offer mental health advice during the coronavirus pandemic.
Adults who need advice should call 08007 830 119 or (01865) 904 997.
Children or young people who need advice should call 08007 830 121 or (01865) 904 998.
http://24/7 Mental Health Helpline for Buckinghamshire & Oxfordshire
Coping Calendar – Action for Happiness
30 ways to stay happy and healthy while self-isolating.
Walking for Wellbeing Goes Virtual – Mind
Join Francesca on a virtual walking tour of the world, and enjoy the weekly newsletter.
Stay Fit at Home – Sport England
Take part in the Stay In Work Out to stay fit and active from your living room.
Generation Games – Age UK
Age UK has uploaded some great home exercise videos for older people.
Coronavirus Data Sharing Notice
The Secretary of State for Health and Social Care has directed NHS Digital to collect and analyse data from providers and other organisations involved in managing the COVID-19 response and then disseminate information and analysis to other bodies for the purpose of planning and managing the response. NHS England and NHS Improvement have been given legal notice to support the processing and sharing of information to help the COVID-19 response under Health Service Control of Patient Information Regulations 2002.
Individual healthcare organisations and Local Authorities have also been given legal notice under the same regulations to support the processing and sharing of information to help the COVID-19 response. This is to ensure that confidential patient information can be used and shared appropriately and lawfully for purposes related to the COVID-19 response.
Please see link to the COPI Notice here.
This notice applies to:
- All providers of healthcare
- All GP practices
- All Department of Health and Social Care’s Arm’s Length Bodies
- Local Authorities