You have the right to know what information about you is kept by the practice (digitally and in certain manual records). This includes your health records.

If you want to see your health records, please speak to the practice manager – Amy Laker – or to your GP. You might be asked to make a written request. We can give you a copy of your records, but you will be charged for this.

The Freedom of Information Act 2000 means that Clifton Hampden Surgery must produce a publication scheme. This is includes information such as:

• Who we are and what we do
• The services we offer
• What we spend and how we spend it
• How we make decisions
• Our policies and procedures

You can ask to see our publication scheme at reception.

All GP Practices are required to declare the mean earning (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs who worked for six months or more in Clifton Hampden Surgery in the last financial year (2022/23) was £36,757 before Tax and National Insurance. This is for 4 part-time GP’s and 1 locum GP.

We have been asked to share the following important information with you.

This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the NHS Digital GP Practice Privacy Notice for General Practice Data for Planning and Research.

Please see the below link for the NHS Digital General Practice Data for Planning and Research: https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research

This collection will start on 1 July 2021
If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with your GP practice by 23 June 2021.

What data is shared:
Data may be shared from the GP medical records about:

• any living patient registered at a GP practice in England when the collection started – this includes children and adults
• any patient who died after 1 July 2021, and was previously registered at a GP practice in England when the data collection started

NHS Digital will not collect patients’ names or addresses. Any other data that could directly identify patients (such as NHS Number, date of birth, full postcode) is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.

This process is called pseudonymisation and means that patients will not be identified directly in the data. NHS Digital will be able to use the software to convert the unique codes back to data that could directly identify patients in certain circumstances, and where there is a valid legal reason.

If you would prefer that your identifiable patient data is only shared for your own health care purposes, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both.

These opt-outs are different and they are explained in more detail below. Your individual care will not be affected if you opt-out using either option (or both, because data about your health held by other healthcare providers, such as hospitals, may also be shared with NHSD by them).

A Type 1 Opt out has to be registered by your Practice; please let us know if you want to register a type 1 opt out by filling in this form and emailing it to occg.chadmin@nhs.net or dropping it to the surgery. This form allows you to include details for your children and dependants.
A National Opt out can be done without contacting your practice, at https://www.nhs.uk/your-nhs-data-matters/ or via the NHS Digital Contact Centre: 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).

For the National Data Opt-out:
– If you have children under 13, you need to fill in this form and e-mail or post it back to NHS Digital – this form works for both you and your children.

Type 1 Opt-out (opting out of NHS Digital collecting your data)
NHSD will not collect data from GP practices about patients who have registered a Type 1 Opt-out with their practice. More information about Type 1 Opt-outs is in the GP Data for Planning and Research Transparency Notice, including a form that you can complete and send to your GP practice.

This collection will start on 1 July 2021 so if you do not want your data to be shared with NHS Digital, please register your Type 1 Opt-out with your GP practice by 23 June 2021. If you register a Type 1 Opt-out after this collection has started, no more of your data will be shared with NHSD. They will however still hold the patient data which was shared before you registered the Type 1 Opt-out.

If you don’t mind the NHS making use of your data for planning and research, but object to sharing of it with other organisations, then you only need the 2nd type of opt out:

National Data Opt-out (opting out of NHS Digital sharing your data with other organizations)
NHSD will still collect data from GP medical records about patients who have registered a National Data Opt-out. The National Data Opt-out applies to identifiable patient data about your health, which is called confidential patient information.
This opt out means NHS Digital won’t share any confidential patient information about you – this includes GP data, or other info, such as hospital data – with other organisations, unless there is an exemption.
To find out more information or register your National Opt-out, follow the link below or call the NHS Digital Contact Centre: 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).
https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice

If you don’t mind the NHS making use of your data for planning and research or sharing this with other organisations, you do not need to do anything.

Clifton Hampden Surgery is registered under the Data Protection Act 1998. Under this policy – and our own confidentiality policy – no patient-sensitive information will be included in voicemail messages.

Everyone working for the NHS and within our own practice has a legal duty to keep information about you confidential. Anyone who receives information from us must also keep it confidential by law.

Please click here to read our Privacy Policy.

If you have a suggestion or complaint about the service you receive from our staff, please let us know in writing. See our Complaints Procedure leaflet, which is available at reception, to find out how.

You can also click here to read our Complaints Procedure leaflet.

For two weeks each year, we teach medical students in the practice. You will always be told before an appointment if a medical student will be joining the doctor. If you would rather see the doctor by themselves, just let us know.

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning by visiting www.nhs.uk/your-nhs-data-matters.

This practice enforces a strict zero tolerance position to protect its staff. Anyone who is violent or abusive in any way to any member of staff, or to other patients, will immediately be removed from the practice list. This includes abusive behaviour over the phone. In extreme cases, offenders will be reported to the police.

Please click here to read our Violence & Aggression Policy.